Return Policy
At FiiTii, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help.
What Can Be Returned or Exchanged?
Most items: You can return most items purchased from FiiTii for a full refund within 30 days of delivery.
Exceptions: Opened or used consumable items and are not eligible for return or exchange.
When Can You Return or Exchange?
You have 30 days from the date you received your order to return or exchange eligible items.
What Condition Must Items Be In?
Items must be in their original packaging, unused, and in the same condition as when you received them.
All tags, labels, and accessories must be included.
Items must be free from any signs of wear or damage.
How to Return or Exchange an Item?
Contact Us: Start by contacting our Customer Support team at support@fiitii.com.
Package Carefully: Repackage the item(s) securely in their original packaging, ensuring all tags and accessories are included.
Ship It Back: Ship the package to the address provided by our Customer Support team. You are responsible for the cost of return shipping unless the return is due to a mistake on our behalf.
Refund or Exchange Options
Full Refund: You’ll receive a full refund to your original payment method.
Exchange: If you prefer an exchange, we’ll be happy to process it for you.
How Long Does It Take to Get My Refund?
Once we receive your returned items, it typically takes 3 business days to process your refund. The funds will then be credited to your original payment method.
Who Pays for Return Shipping?
You are responsible for the cost of return shipping unless the return is due to a mistake on our behalf.
Delivery and Return Address
6/F, Building 2, Zone B, YinTian Xifa Industrial Zone, Xixiang Town, Bao’an District, Shenzhen,China
Contact Us
If you have any questions regarding our Return Policy, please do not hesitate to contact our Customer Support team at support@fiitii.com.
For any questions about our Return Policy, please contact our Customer Support team at support@fiitii.com.
Please note: This is a general Return Policy, and specific details may vary depending on the product and your location. We encourage you to review the specific information included with your order or product.