Need more questions? Feel free to contact us.



Q. What are hours i can contact with Help Center?

A. Monday-Friday: 9:00 AM – 18:00 PM (UTC+8)

Saturday: 9:00 AM – 12:00 AM (UTC+8)

All the replies will be sent in 24 hours.


Q. How can I pay?

A. We only accept payment by Paypal right now, but other third-party payments will come soon in the future.


Q. What does pre-order mean?

A. Pre-order is the option to place an order for a Product that is new to FiiTii and not yet in stock.

Often Products are available for pre-order on our online store before they are available, and sometimes, before they are available through any other retailer in the US.

If the Product you are interested in displays a “Pre-Order” button, simply click it and continue through the checkout process to ensure you are among the first in the US to receive the Product you are interested in.


Q. The Product I recently purchased is no longer listed on the FiiTii online store. Is there any problem with the Product that caused it to be removed?

A. The Product offerings on our site are based on stock availability. A Product is removed from sale on the site when we no longer stock it.


Q. Are services eligible for price matching?

A. No. Due to the differences in services being performed, we do not price match service prices. This includes, but is not limited to, services such as delivery, installation and extended service or warranty plans.



Q. Why don’t you ship to a P.O. Box address?

A. To provide the most extensive and protective coverage, our carriers do not ship to postal box addresses. All online orders from Sony are delivered to you directly via carrier services.


Q. Can I ship my order internationally?

A. No. We do not ship to freight forwarders or APO/FPO addresses for international orders. We will ship to APO/FPO for US orders only.


Q. Can I have my order redirected to another address if my order has already been shipped?

A. No. Once your online FiiTii order ships it must go to the address you provided at the time you placed your order, subject to our Shipping Policy. If you cannot receive or pick-up your order after three attempts for delivery, it will come back to our warehouse and we will process a full refund to your credit card.


Q. What happens if I am not available to sign for my order?

A. Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be held at a local depot for up to 5 business days. If you do not pick up your order from the depot, it will be returned to us and we will refund your account(s) accordingly. In the event that we were unable to deliver a Final Sale item,  you will be contacted by phone and or e-mail to arrange a new shipment and no refund will be issued.