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JPShipping Policy
Free shipping on Orders over $20.00
Once you purchased our product successfully, you have accepted FiiTii’s Shipping Policy by default.
* ‘successfully’ means the order tracking number was created automatically.
Please pay attention to:
We can’t ship to APO, DPO address and PO box. We don’t ship to forwarding address.
Frequent inquiry of Shipping Policy
Q: Can you declare the parcel as a gift?
A: No, sorry the courier service does not accept declare as a gift for customs clearance.
Q: How long does delivery take?
A: Under normal circumstances about 3-7 business day.
Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is en route.
Q: What do I need to do when I received a different product than what I ordered?
A: Please contact customer support at support@fiitii.com.
Q: VAT or import tax included?
A: Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product. If you have further questions, please feel free to email us, thank you.
Respond to Covid-19
Some of regions or districts in our served countries may blocked down the shipping services due to Covid-19, and the delivery may have a delay referred to the expected date. Please keep an eye on the website’s head banner.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons.
If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company).
If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
Notification from couriers
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.
-If it appears as “Delivered” on courier’s website (ie: DHL) for more than 3 months, the delivery details on courier’s website will be deleted. The courier will not provide any compensation to us for these order, that’s why we can’t provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been “Delivered” on courier’s website.
For additional questions, shoot us an email at support@fiitii.com.